Shipping and Returns

We do not accept exchanges or returns at this time. If you need another product, please place a new order for the different items.

Please allow up to 48 hours to process each order. If more than 48 hours, we will reach our with a reason for the delay.  Ground shipping is 3-8 business days. Priority shipping is 1-4 business days. Express shipping is 1-2 business days. All delivery times are estimated by carriers.

Please email support@ellopuppet.com for any inquiries about returns or your order.